My passion: Helping people and sharing my experience 

At the Canada Revenue Agency, I have held various managerial and executive positions, including Chief of Staff to the Deputy Minister, Director of the National Collections Call Center, Director of the Canada Pension Plan & Employment Eligibility Division, Director of the Data Analysis and Solutions Division, Executive Director of the Government Programs Division and finally, Executive Director of the Debt Management Planning & Strategies Division before joining the School of Public Service in January 2015 as a senior faculty member of the Education Faculty, specialized in leadership.  

In 1997 and 2004, I was selected and graduated from two Leadership Development Programs: the Middle Management Development Program and the Direxion Leadership Program. And 10 years later, I had the opportunity to teach similar programs, which was such a rewarding experience, especially since I was at the stage of my life to share my experience and give back to people

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As a Senior Faculty Member, here are some of the main topics I have taught for over 5 years:

• Coaching

• Feedback

• Engagement and mobilization

• Change management

• Stress management

• Performance expectations and performance management

• Risk management

• Management of  conflict management

• Time management

• Neuro-leadership

• Difficult conversations

• Active listening and productive conversations

• Influence

• Ethics in the workplace

• Harassment at work

• Disability in the workplace

• Preparing for executive interviews

I have also developed a Coaching Framework to help managers and executives of federal organization:

• Improving their ability to be better coaches and mentors in their discussions about the careers and performance of their employees;

• Developing their skills in individual and team performance management, including leading difficult conversations, conflict management, coaching and feedback.